We are committed to providing our clients with an excellent service, but in the event that you are dissatisfied with any aspect of our service please write to us. We do not see complaints as unwanted. In fact, they may help us to see where our services or procedures could be improved. Please note - we can only deal with written / emailed complaints. You should mark your complaint "for the attention of the Office Manager" and it will be dealt with as quickly as possible.